At Shades of Linen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
Information We Collect
Account Information
When you create an account, we collect your full name, email address, and a hashed password. This information is used to manage your account, process orders, and communicate with you.
Order & Payment Information
We collect your shipping address, phone number, and order details when you place an order. Payment information (card details, UPI) is processed entirely by Razorpay and is never stored on our servers.
Usage Data
We may collect non-personally identifiable information such as browser type, device type, pages visited, and time spent on our website to improve our services and user experience.
How We Use Your Information
Order Fulfilment
To process, ship, and confirm your orders, and to communicate order status updates via email.
Account Management
To maintain your account, send transactional emails, and respond to your customer service enquiries.
Marketing
With your consent, to send you newsletters, new arrival notifications, and promotional offers. You may unsubscribe at any time.
Legal Compliance
To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with: (a) payment processors (Razorpay) to complete transactions; (b) logistics partners to fulfil deliveries; (c) email service providers (Resend) to send you communications; (d) law enforcement agencies when legally required.
Data Storage & Security
Your data is stored securely on Supabase infrastructure hosted in cloud environments with encryption at rest and in transit. We implement industry-standard security measures, including HTTPS, secure authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
We use essential cookies to maintain your session and shopping cart. We may use analytics cookies (with your consent) to understand how visitors interact with our site. You can control cookie settings through your browser preferences. Disabling essential cookies may affect your ability to use our website.
Your Rights
Access
You have the right to request a copy of the personal data we hold about you.
Correction
You may update your account information at any time through your account settings or by contacting us.
Deletion
You may request deletion of your account and associated personal data by emailing info@shadesoflinen.com.
Opt-out
You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
For any privacy-related questions or requests, please contact us at info@shadesoflinen.com or visit our Contact Us page.